FAQs (Frequently Asked Questions)

We’ve put together a list of FAQs for attendees at The Loco Klub, Bristol. For more information regarding these policies and FAQs make sure to get in touch with the team at The Loco Klub via our contacts page.

How to find The Loco Klub:

Walk out of Temple Meads Station through the front entrance and head down towards the main road. As soon as you reach the end of the walkway, turn right and then immediately right again under the stone archway and into Clock Tower Yard – the courtyard with the storage containers. We are through the tunnel on your right – enjoy the show!

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Please see the video below for visual directions. Click the link to download the video.

ID and Entry Policy:

Under 18’s accompanied by an adult are welcome at live music, spoken word and theatre events. They must leave the building by 11pm. Under 18s are not permitted to attend club nights. We operate a Challenge-25 policy at the venue, and all guests may be asked to show proof of Age ID.

Last entry to our venue is 1am unless specified otherwise. We reserve the right to refuse entry to anyone who may cause harm to themselves or others, or otherwise does not comply with the entry policy, without issuing a refund.

Cloak Room:

We usually run a cloak room near the Box Office at most of our events – It is £2.00 payable by cash or card.

Harassment Policy:

The Loco Klub is a safer venue. We will not tolerate any sexist, racist, ableist, ageist, homophobic, transphobic, or otherwise marginalising behaviour and will take all complaints very seriously. Should a situation arise, please report to a member of the Loco team who will listen and act accordingly.  

We are constantly working with other selected Bristol venues including: The Plough, Lost Horizon, The Exchange, The Love Inn and The Island to empower and educate guests, so we all support each other in making our venues safer. It is an ongoing conversation and we’re all ears. Talk to us.

Drink Spiking Policy

Due to the recent rise in spiking at venues in Bristol and across the UK. The Loco Klub have implemented  the following measures to create a safer space for customers in our venue.

Our staff are dedicated to ensuring everyone can have a great night at our wide array of events.

If you’re worried about yourself or your friend:

• Alert our bar, security or venue staff.
• We will ensure you are safe first.
• We will ALWAYS believe you.
• We will ALWAYS replace any drinks you are concerned about.
• We will immediately arrange medical and police assistance, if required.
• We will always investigate any incidents on CCTV and report them to the police.

What we are doing to keep you safe:

• We are working with Avon and Somerset Police, Bristol City Council and Bristol Nights to shape our policies and make our venue safer.
• We have first aid trained staff on-site and currently obtaining all relevant information and training specific to responding to spiking incidents.
• We have drink testing kits.
• We will always believe you and replace any drink that you are concerned about.
• We will be carrying out regular spot-check searches on the door.

We always want to hear your feedback, make sure you reach out to us at: info@locobristol.com.

Our Commitment to the LGBTQ+ Community:

The Loco Klub is an inclusive venue and we celebrate diversity in all its forms. Many of our staff members identify as LGBTQ+.

We will not tolerate any homophobic, transphobic, or otherwise marginalising behaviour and will take all complaints very seriously. All of our toilets are gender-neutral.

Searches upon entry are part of our policy.  We are aware this is not a pleasant experience but it’s vital to keep our staff and guests safe. We employ female and male security guards, and their position will be clearly indicated. Please feel free to get searched by whichever of the two makes you feel most comfortable, whilst we keep everyone safe.

As with our harassment policy, we believe this is an ongoing conversation and we’re all ears. Talk to us.

Accessibility at The Loco Klub:

Loco Klub has a bronze award from Attitude is Everything. The venue has step-free access throughout and an accessible toilet, there are lowered bars for wheelchair users and our main stage has a built-in access ramp and an adjustable DJ riser for artists who use wheelchairs.

Parking spaces are available next to the venue for guests with limited mobility and free tickets for personal assistants can be arranged in advance. Closed door site visits and accessible seating can be arranged in advance. We also have 3 cycle racks at the venue which can accomodate up to 6 bikes. There are more of these around the corner at Temple Meads station.

Running order of shows are available in advance upon request in large print for the visually impaired.

Contact accessibility@locobristol.com for all access enquiries; more information about accessibility at Loco Klub can be found here. We welcome input and advice from the D/deaf and disabled community on how to improve our venue… please get in touch!

Low Income Support:

Where possible, we want our venue to be accessible to everyone. If you are on low income or unable to work please do get in touch and we will see if we can accommodate free/discounted tickets. The Loco Klub is for everyone. Talk to us!

Toilets:

We have an external toilet block on-site, and all toilets are gender-neutral. Private hirers may choose/need to hire more if required for their event.

Food at Loco Klub:

Private hirers may arrange food prepared by professional caterers, who will need to provide PLI and food hygiene certificates in advance.

Drugs Policy:

We don’t condone the use of drugs of any kind on our premises, and will do everything within our power to prevent them from entering our venue. However, we will not allow anyone to suffer. If you have taken drugs and feel unwell, make sure you speak to our trained staff who will always support you and get you the help you need. Contact us for our full policy.

Cancards:

We recognise the use of Cancards for patrons who need to use medicinal cannabis, as long as the Cancard code of conduct is adhered to. Please check with venue staff before using medicinal cannabis so they can verify your card and direct you to an appropriate area.

Cup Deposit:

To reduce waste we are introducing a cup deposit system on our bars from 25th February 22. Cups will be charged with a £1 refundable deposit, payable by card or cash when the first drink is bought. People returning cups back can bring a maximum of 5 cups to the bar and receive £1 per cup in cash as they leave.

We’re just a few seconds from Temple Meads station – perfect for people travelling by train. Whether that’s inner city, Bath, Cardiff, or anywhere along the Western line!

About The Loco Klub

The Loco Klub is a joint venture with the Invisible Circus; at our core we aim to be a collaborative, cultural hub for a creative city, celebrating community, diversity and the power of the arts.

Hidden in the former Ash Pits of Brunel’s original station at Bristol Temple Meads and making use of the historic Railway workers social club, the venue’s tunnels and victorian style lend themselves to an atmospheric location for a variety of happenings. From immersive theatre and industry talks, to operas, orchestras and cabarets, to film shoots and music videos, club nights and gala dinners… we are here to continue writing the story of our creative cultural identity through art in all its forms.

Enshrouded in the mysterious shadows of our city’s past and illuminated by the creative potentials of its future, The Loco Klub sets the scene for some of Bristol’s most groundbreaking, intimate and curious live event experiences.

Previous collaborators on events at the Loco Klub include:

Bristol Old Vic, Tobacco Factory Theatres, BBC, Aardman, Boomtown Fair, Boiler Room, Depop, Circus City, Watershed, Bristol Beacon, Submerge Festival, Sofar Sounds, Insight Ensemble, SheXtreme Festival, Impermanence, Raucous Theatre, Boom Satsuma, BIMM, Mayfest and In Between Time.